Recent Posts

SERVPRO Maintains 1-4-8

1/19/2021 (Permalink)

Faster drying means more salvageable This homeowner called ufter a flooded basement and we were quick to respond and save most of their personal belongings

Disasters don't happen when it's convenient, but you can rely on us to get there because of our service response guidelines!

To learn more about our guidelines and why we're faster to any size disaster, check out our guidelines below.


Damage of any kind to your business; especially fire or water damage, can be stressful for owners, property managers, employees and tenants.

Property damage, equipment damage, document loss and temporary business closure are just some of the concerns you may experience in a disaster here in Vermont. Timely response and thorough mitigation can alleviate these concerns.

The first 24 hours can make the difference between restoring versus replacing your business property and belongings.

SERVPRO of Burlington/ Middlebury 1-4-8 Service Response Guidelines can prevent Fire/Water damage from creating long term problems.

1 - Within 1 hour from notice of loss, a SERVPRO of Burlington/ Middlebury professional contacts you to arrange for services.

4 - Within 4 hours of loss notification, a SERVPRO of Burlington/ Middlebury professional is on-site to start mitigation services.

8 - Within 8 business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person.

**Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Have Questions about Fire, Smoke, or Water Damage? 
Call Us Today at (802) 497-1101 or check out our website at

"Like it never even happened."

We know how to address Commercial spaces too

1/19/2021 (Permalink)

Clean and Cut This supply warehouse had a line break over their offices, but lucky for them, SERVPRO of Burlington was on the scene!

Many commercial structures have a larger volume of water entering the premises through plumbing supply lines, and at a higher rate of water pressure. The quantity of outgoing sewage is also greater than a typical residence. Commercial buildings tend to be of larger square footage, so entry points for water intrusion through areas like the roof, exterior walls, or windows are commensurately greater in number.

Water intrusion in commercial buildings can damage high-value equipment like computers and building services such as HVAC, lighting, elevators, and security equipment. Common long-term consequences of water damage; like the growth of mold, maybe even more problematic due to the larger occupancy of the business or commercial enterprise. When a greater number of people with a wider range of sensitivities are exposed to mold and bacteria spores, health impacts may be significantly magnified, perhaps leading to an enforced closure of the facility until the situation is fully remediated.

Typical issues from water intrusion in the commercial environment include:

  • Water from roof leaks penetrating through ceilings. Chronic leakage through the roof may proceed unnoticed for long periods, hidden by suspended ceiling panels or in electrical or HVAC service areas above.
  • Ruptures of water supply lines typically release clean (white) water. Sewage backups or leaks in drain pipes release toxic (black) water that may be a biohazard and require the evacuation of the premises.
  • Flooding from external sources can result from heavy rains, storms that produce flash flooding, rapid snowmelt, or local overflowing lakes or rivers.
  • Moisture intrusion through the building envelope is typically more subtle. Humid outdoor air may be drawn in through structural cracks and gaps. Over a period, chronic dampness forms in spaces like wall voids, unventilated attics, and service areas, spawning hidden mold growth that persists unseen.

For professional remediation of water intrusion in commercial buildings and prevention of secondary damage such as mold growth, contact the SERVPRO of Burlington/ Middlebury at (802) 497-1101.

SERVPRO does it right

1/11/2021 (Permalink)

Rainbow over Servpro I snapped this photo at our local grocery store. Wishful for a better '21

Over the course of the last year, it has been easy to see the reasons why the services of those who are essential are much more valued. From doctors to plumbers to grocers and everyone in between, those of us still working on the frontlines have our resolve tested daily. 

But the one thing that I've noticed over the last year, is that our teams still remain dedicated to providing our customers with the very best quality of service possible every day. Regardless of changes in circumstance, our teams have continued, day in and day out to think about our customers first. To set aside their own concerns about the future or current events. To continue to focus on the one goal that we all come to work for: getting our customers back on their feet after a disaster. 

As the owner of this company, I cannot tell you how grateful and proud I am to all of my team members for continuing to do what is right through this year. It wasn't always easy, and it wasn't always a clear path, but when push came to shove, we came though for our customers. And that's exactly why our company continues to earn your business every year. 

2020 was a hard year for everyone, and I can't promise a better 2021, but if life hands you a disaster in your home or business, know that we'll be there for you, ready to help. 

You can reach us 24/7 at 802-497-1101 or email at

Continuing Education

1/11/2021 (Permalink)

Air scrubber Air scrubbers are a common tool we use on mold and fire mitigations to clean the indoor air while we perform the work!!

As the owner of this company, I'm a firm believer in training above all else. In my opinion and experience, proper training can maximize efficiency while eliminating mistakes. That is exactly why our teams are continually re-certified and examined by the IICRC, have continuous safety training and are always sent out in teams to continue to support and monitor each other for potential risks. 

Every day we come to work is another day that we see a new home or a new building that is completely foreign to us. Granted we've seen so many that its safe to assume consistencies along the way, but with each new structure is a new challenge, along with new risks. Our job is to minimize those risks on behalf of our customers and to make sure that the job process for correctly mitigating the issues in a home are followed completely. We do this by relying heavily on our training and experience in the field. I can confidently say that our teams haven't come across a mitigation that they couldn't handle in a very long time. 

For whatever you have going on in your home or business, SERVPRO has seen it. So don't worry, we'll be here to help when you need us. 

Call us at 802-497-1101 or email with questions at

For Hotels and Inns

11/25/2020 (Permalink)

Mold on the back side of drywall This was hidden between two walls and our company quickly took care of the source and the problem for this customer.

Travelers typically expect a refreshing and clean hotel room to rest. What they do not expect is mold infestation. If your Vermont hotel has mold damage, you should hire a restoration company like SERVPRO of Burlington/ Middlebury to eliminate it so that your guests and employees do not experience health effects.

Why should I hire a professional mold cleanup service?

When you notice the signs of a mold present in your hotel, it is vital to seek assistance from professionals. Although mold treatment devices and cleaners are available in hardware stores, you cannot be sure which ones are effective. Additionally, you do not want to expose yourself to mold unnecessarily. Professionals have proper training and advanced mold remediation products and equipment.

What causes mold to grow?

Mold enters a building as tiny spores that need moisture, nutrients, favorable temperatures, and oxygen to start growing, digesting, and destroying. Molds grow best in areas with lots of moisture or humidity. The bathroom is the likeliest place where mold grows in hotel rooms. Humidity and moisture from constant use allow mold to grow between the grout. Molds can grow on many surfaces, including:

  • Ceiling tiles
  • Wood
  • Paint
  • Wallpaper
  • Sheetrock
  • Carpet
  • Insulation

Hotels usually rely on repeat customers and word of mouth referrals to remain in business. Mold in your hotel can lead to loss of customers because of negative reviews. Our SERVPRO team can take the right measures to eliminate the mold.

What does mold remediation involve?

Mold remediation is the process of removing or cleaning up mold from an indoor environment. When removing mold, it is vital to understand that when you disturb it, its spores can get into other areas of the building, creating new mold problems. Before we remove the mold, we can build a containment using negative pressure. We also wear the right personal protective equipment and follow the stipulations of the IICRC with regards to mold removal.

Our team can eliminate the mold by physically removing the affected porous materials and drying the environment effectively. We can also use disinfectants to remove some molds. Direct contact between certain molds and some disinfectants inhibits or slows mold growth.

How long does it take to remove mold?

The time it takes to remove mold depends on various factors like where the mold is growing, how much mold is present, and the materials it is growing on. Mold removal can take anywhere from one to five days.

If you need to remove mold from your hotel, call SERVPRO of Burlington/ Middlebury, (802) 497-1101. Our staff is certified in mold remediation and mold removal by the IICRC.

Here to help Vermont small business owners!

11/25/2020 (Permalink)

A classic space in one of our country B&B In order to preserve type of space you need to have the SERVPRO of Burlington/ Middlebury at the ready!

Many potential threats could always lurk during the extreme weather expected during the winter months here in Vermont. Biting cold snaps rarely deter travelers from stopping by your bed and breakfast as they take in the sights of New England in the winter. However, flooding in your accommodating house can lead to cancellations, bad reviews, and damaging publicity. Our SERVPRO professionals can help you to manage these emergencies quickly to reduce the spread and severity of the situation when possible. 

While snowmelt alone can lead to some compromising flood damaged homes and businesses, there are more direct paths for substantial water losses. The more aware you are of your B&B’s potential inadequacies in areas like insulation, the better able to protect it from these debilitating disasters when conditions become ideal for permitting them. 

Ice Dams 

It is always ideal to ensure that your bed and breakfast stays adequately heated for the patrons using your facilities for the evening. Inadequate insulation on the attic floor can make heating your upper rooms a challenge but also overheat the attic space, which can lead to ice damming on the roof. This phenomenon is a result of melting snow by heating the roof internally in frigid temperatures outside. This frozen dam continues to back up, damaging shingles and allowing water to flow back into the property. 

Frozen Pipes  

The basement area of your property is often the most susceptible to freezing, and when pipes burst, it can be impossible to provide adequate service to your guests. Our SERVPRO professionals can help with fast water extraction and drying techniques, but this cannot recover damages fast enough to preserve a ruined reservation. It is important to know the condition of your pipes and how well insulated they are against cold snaps. 

Water loss incidents inside of your bed and breakfast can be damaging to your reputation. We’re Faster To Any Size Disaster, so if you are already dealing with a flood loss in your business, we work to make sure that it does not affect more of your reservations moving forward. It is our business to get you back in business, and our SERVPRO of Burlington/ Middlebury team can help by calling (802) 497-1101. 

Commercial Fire Damage

11/2/2020 (Permalink)

Fire in Sanctuary This was a fire mitigation that that we handled in Southern Vermont after a stovetop caught fire.

Vermont is known for its ingenuity and business innovation. But these advantages come at a high cost. Time is always something we could use more of and a fire damage on your commercial property can be emotionally and financially devastating. 

At SERVPRO of Burlington/ Middlebury, we understand that every hour spent in the cleanup and fire restoration process of your business means lost revenue and productivity. This is why the SERVPRO of Burlington/ Middlebury is a trusted emergency restoration company that will walk you through the entire process by dealing with your insurance company as well as your preferences for your business restoration.

After a fire occurs, make sure to notify your insurance agent so you can begin itemizing your losses. You want to be sure to understand your options and go over your policy carefully in order to make the right decisions. We will help you through your insurance paperwork and manage your property’s fire restoration process from start to finish. Our goal at the SERVPRO of Burlington/ Middlebury is to have your business restored quickly and efficiently.

SERVPRO of Burlington/ Middlebury gives you access to IICRC-industry certified technicians.  Our highly trained staff have a combined 46 years of experience assisting business owners just like you with excellent service. Regardless of how the fire began, or what materials exist in the affected area, you want to have the right company for the job. Restoring your property after a fire damage, can be a lengthy and confusing process. For these events, you will need professionals that are on your side to walk you through the necessary steps to restore your property. We will treat your property as if it were ours, with respect and care.

To increase the chances of having your business restored successfully, trust the SERVPRO of Burlington/ Middlebury to cleanup and restore your commercial property. Our team of professionals, have the resources to help you take control of your business again. We provide fire restoration & smoke restoration (remediating smoke damage or soot damage). Have questions about fire, smoke, or soot damage to your business? Call us today at (802) 497-1101.

Large Loss Restoration

11/2/2020 (Permalink)

Mold in Condos This condo association asked us to come in and perform a mold mitigation on bottom units in their building after suffering an unnoticed broken pipe.

This term refers to commercial buildings, schools, nursing homes, multi-unit buildings and can even mean residential property if it is of a usually large size. It includes events such as fire, smoke, burst pipes, heating unit puff-backs, biological occurrences such as bodily fluids, sewer back-ups mold/growth infestation; odor problems and even animal invasions or inhabitants.

We understand how overwhelming everything can seem in a time of crisis. 

SERVPRO of Burlington/ Middlebury is here for you with IICRC trained professionals to make it "Like it never even happened."

Commercial/Large Loss Restoration Services Include:

  1. Securing the building/facility.
  2. Temporary utility services (Power, Lights, Heating, Plumbing)
  3. Debris removal.
  4. Complete or partial pack-out of electronics, belongings, documents, equipment, etc. as required.
  5. Water extraction and drying/dehumidification.
  6. Structure and content cleaning.
  7. Deodorization, disinfection, and odor removal.
  8. Repairs and reconstruction.

Restoration Process:

Once the emergency is dealt with; damaged materials removed, content protected, packed and stowed and the drying equipment installed, we move onto the restoration phase. This is where we work with insurance adjusters, specialty tradespeople, owners, and property managers to identify the necessary repairs, develop a scope of work and estimate the costs.

Estimating Process:

The estimating process is actually a fairly smooth process because SERVPRO of Burlington/ Middlebury, Insurance adjusters and many tradespeople use the industry standard software, Xactimate, which provides pricing, calculating formulas and concise descriptions that define the materials and services with each line item. This insures everyone is "comparing apples to apples".

Because time is critical in protection materials and content, you want to hire a company that is experienced, knowledgeable and equipped to do necessary work. Quickly and correctly. Thus, getting your company/facility/business back up and running with the least interruption.

That company is SERVPRO of Burlington/ Middlebury!

For more information on our Commercial/Large Loss services; give us a call today at 802-497-1101

"Like it never even happened."

Family Emergency Plans

10/21/2020 (Permalink)

Family Emergency Plans For Fires

Always Be Prepared And Have A Family Emergency Plan

Do you have a Family Emergency Plan for your Vermont home?

One of the most important parts of your family's emergency plan should include a Fire Escape Plan.

A Family Fire Escape Plan is crucial to have in place and for every member of the family to be familiar with, before a residential fire occurs.  According to experts, people have as little as 2 minutes to escape a burning building before it becomes impossible to get out.  Believe us… Every second counts!  In a matter of moments, a small flame can become a major fire, making it critical to be prepared and have an escape plan in place.

In a survey conducted by the American Red Cross, only 26% of families have developed and practiced a home fire escape plan.  Once a plan is developed, it is critical that everyone in the home understands the plan.  The best way to familiarize all family members with the plan is to practice it at least twice per year, especially if you have children.

The following steps can assist in developing and implementing a plan:

  • Ensure that all smoke detectors work and have fresh batteries.
  • Draw a map of each level of the home, showing all doors and windows.
  • Consider escape ladders for second floor bedrooms.
  • Choose an outside meeting place for when after you’ve all escaped.
  • Teach children how to escape on their own.  Have them do so, until they can do so unaided.
  • Practice the escape plan during both day and night hours.

SERVPRO of Burlington-Middlebury hopes that you and your family never have to experience the tragedy of a fire in your home.  In the event that it happens, we hope that an escape plan will help to keep your family safe.  If you do experience a fire please call your highly trained fire and water damage specialists at SERVPRO of Burlington-Middlebury to help make it “Like it never even happened.” (802)497-1101

Fire Prevention

6/9/2020 (Permalink)


"It’s always good to find out you’re going to be working from home…

Unless you’re a firefighter."

According to the National Fire Protection Association (, in 2015, there were 500,000+ structure fires causing $10+ billion in property damage! Structure fires were reported every 63 seconds!

Here are a few tips to prevent a fire at your Federal Way home or property, provided by the American Red Cross (

  • Keep items that can catch on fire at least three feet away from anything that gets hot, such as space heaters.
  • Talk to children regularly about the dangers of fire, matches and lighters and keep them out of reach.
  • Turn portable heaters off when you leave the room or go to sleep.
  • Install smoke alarms on every level of your home and outside every sleeping area. Also, install a carbon monoxide alarm in a central location outside each separate sleeping area.
  • Check electrical wiring in your home.
  • Avoid overloading outlets or extension cords.
  • Make sure wiring is not under rugs, attached by nails, or in high traffic areas.

Have you checked your home or property for fire hazards recently? Have you had conversations with your family about what you would do in a fire emergency? What is your plan if a fire impacts your home?

SERVPRO of Federal Way specializes in the cleanup and restoration of residential and commercial property after a fire or smoke damage event and can help you get back on track after an incident.

If you have any questions about fire, smoke, or soot damage, call SERVPRO of Burlington/Middlebury (802) 497-1101