Recent Posts

Retail store basement flood

11/26/2019 (Permalink)

Storage Room Keeping items off the floor could prevent them from damage!

One night over the summer, we received a call that a retail bookstore had discovered a flood in their basement. We dispatched our team and headed down to their location. 

Upon arrival, we discovered that it was in fact two retail stores. The customer who called has the bookstore and the neighboring unit was a clothing retail store, luckily owned by the same person.

We extracted the water, took care of the inventory in both stores, and set our equipment up to dry the two units. After a few days both of the stores were dry and happy to be open. 

Because the owner caught the flood fairly quickly, none of the inventory was damaged, and they were able to operate as normal. 

As a business owner, if you know your building is prone to flooding, or backups remember to check the basement regularly. Make sure inventory and valuables are off the ground and out of the line of fire. 

Is your business prepared for an emergency?

11/26/2019 (Permalink)

Bathroom Ceiling Mold When something like this happens, and ERP means we already have a plan!

Here at SERVPRO of Burlington/Middlebury we offer a program called ERP's or an Emergency Ready Profile. What does this mean for you as a business owner? 

The SERVPRO® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

As a part of the community SERVPRO of Burlington/Middlebury wants to help you make sure you are prepared when disaster strikes. We want all of our community members to feel safe and taken care of. So don't wait for disaster to happen, call SERVPRO of Burlington/Middlebury today and let us help you take the worry away! 

Fire in local manufacturing plant

10/31/2019 (Permalink)

Smoke damage on the walls This fire started as a chemical fire

What happens when you have a fire in your place of business?! You call SERVPRO to get the job done!

When a local manufacturing business had a fire in their warehouse, they knew to call SERVPRO and we would be there every step of the way. 

Just as the local firefighters were rolling out in their firetrucks, our fleet of SERVPRO vehicles was rolling in. Ready to get to work, our crew started by assessing the damage. In order to make a plan to get this business back on it's feet and running again, we would need to know a few things. First, what caused the fire? Were there chemicals involved? Next, what was used to extinguish the fire? Having these two pieces of information are key as there are multiple ways such as water, and or foam used to extinguish different fires. 

When water is used to extinguish the fire, we then have to think about secondary damage caused by the water, not just the fire itself. Checking for moisture in different areas of the building is crucial to not having problems in the future. 

Our crew jumped right in and began the cleanup process, and within no time this company was up and running again.... Like it never even happened!

Gear up!

10/31/2019 (Permalink)

Kitchen after water damage, puddles still sitting on the counter Kitchen of apartment A, the more heavily affected

We received a call that a couple of apartments below a pizza restaurant had a recent pipe burst. No big deal, we can be right there and get this place dried out. That is what we do, right? 

As soon as we opened the door, we knew this has been an ongoing problem. The front door was swollen and hard to open. Immediately as you open the door the odor, and the physical signs of bacterial growth were obvious. At this point we knew what we were going to have to do. This was going to be a big project, as it affected two apartments at the very least. A pipe had gotten clogged somewhere in the lines, and shot water out of the kitchen for a VERY long time!

Always ready!!

10/3/2019 (Permalink)

New Tundra One of our new response vehicles!

SERVPRO of Burlington/ Middlebury can help you prepare just in case as well as take care of your existing fire damage, so if you need an estimate for fire damage, Call SERVPRO of Burlington/ Middlebury at (802) 497-1101.

Inspection and Pretesting
The SERVPRO of Burlington/ Middlebury Professionals pretests from the type of cleaning that will be appropriate for your type of fire damage, while inspecting the property to determine the extent of fire damage and the scope of cleaning needed, restoration, and repairs.

  • The full extent of the smoke and fire damage. How many materials are affected by smoke or fire? What is the proper method for cleaning? Will your personal belongings need to be relocated while your house is restored? These are just a few of the decisions that must be made to get your property back "Like it never even happened."
  • Unaffected areas - It can be vital to protect areas that were not affected by soot and odor before the damage spreads to these areas. It will save you money, and will also protect your valuables from secondary damage.
  • What materials can be restored and what materials must be replaced. Are the smoke residues cleanable? Who is completing the inventory of items that are damaged beyond repair? Fire damage pretesting is vital. A complete inventory is invaluable! How long will the cleanup take? We'll let you know what to expect.
  • The most effective cleaning methods. What procedures will restore the damaged materials?

Pretesting also allows the SERVPRO of Burlington/ Middlebury Professionals to focus on saving precious items or keepsakes on your behalf.

Once the fire damage mitigation begins, the Franchise Professional will keep you informed and answer your questions, all while working to help make the fire damage “Like it never even happened.”

Tips for preventing water losses!

6/3/2019 (Permalink)

With the New England weather changing faster than you can say “Wicked”, it can be hard to tell what season is coming next! Though through all of this, one thing remains constant here at SERVPRO of Burlington/ Middlebury. The bulk of losses we cover are caused by some form of water damage. So, how can we as homeowners prevent this? Take a look at the list we’ve pulled together below for some helpful tips on making sure your home is prepared when disaster strikes.

  1. Inspect your Roof & Gutters

Inspect your roof by walking around the outside perimeter of your home to look for signs of sagging, aging and damage such as buckled or missing shingles.  

  1. Examine the inside of your Home; like Leaky Windows & Doors

Keep an eye on windows and doors during heavy rain fall to make sure no water is seeping in. If you do come to find that water is making its way into your home, try resealing around the frame with caulking. If the water persists, contact a local professional to have your siding inspected.

  1. Test that your Sump Pump is in good working condition

This can be performed by simply unplugging and plugging the pump back in. If the pump does not immediately turn back on, it is in need of repair.

Another way of testing your sump pump’s ability is by running water through it. You will only need enough water to lift the float until the pump kicks on. The pump kicking on will confirm that the pump is working properly.

  1. Check for any leaks coming from your Hot Water Heater

Inspect the area around your hot water heater to make sure no puddles have formed. Water around your heater typically indicates the temperature and pressure release valve have failed. This can lead to major water damage.

  1. Know the location of your Main Water Shut Off Valve

Out of all of these guidelines, this one may be the most important. You should know where your main water shut off valve is located in the event that water flow to your home be immediately terminated. It is important to note that as long as the water is coming from your homes water supply, you can shut it down quickly

Nicotine Damage requires extra care!

6/3/2019 (Permalink)

Acquiring a home through purchase or inheritance in Vermont can mean cleaning up the accumulation of dust, in many cases. Older homes can also hold thick films of smoke residue from cigarettes, cigars, and pipes. Painting over these often suffices in covering the discoloration nicotine can cause, but not in all cases.

When inspecting your home for its condition, finding nicotine stains might not seem as bad as most cases of fire damage in Vermont. However, the way smoke travels within a home can mean that nicotine became trapped in areas that you might not expect. SERVPRO's specialists look at nicotine stains on walls, ceilings, and other structural elements like smoke from a fire. While the fire might not exist in the traditional sense, every time someone lit a cigar or other nicotine-producer, a bit more staining occurred.

Depending on the severity of staining, we use different techniques. Dry sponges can remove residue, as can misting with a liquid agent that dissolves sticky substances, which is then wiped away, along with the nicotine and tar. Heaver staining might have become permanent, requiring us to apply primer before repainting those surfaces.

Nicotine can also affect vintage and older furnishings. Rugs, draperies, and upholstered furniture from years gone by can retain nicotine and other components from cigarettes. Not only does this dull the appearance of these textiles, but it can also produce a musty, unpleasant odor. We clean these items with gentle methods that do not damage older textiles but still provide effective results.

When heirloom items take on odors like this, we can deodorize them in specially made chambers where ozone, thermal fogging, or other methods can eliminate the substances that cause the offensive odors. We also use these methods on areas of the home, when needed, as these provide excellent results.

SERVPRO of Burlington/ Middlebury works throughout Vermont. Call us when you need professionals with extensive experience in the elimination of fire damage from your property. Our 24-hour services number is (802) 497-1101, which we answer every day of the week, including all holidays.

Commercial Flooding

5/7/2019 (Permalink)

Nobody is ever ready for a flood especially at work! Water intrusion may be more severe in commercial buildings than in a residential setting, and the effects more extensive. Many commercial structures have a larger volume water entering the premises through plumbing supply lines, and at a higher water pressure. The quantity of outgoing sewage is greater than a typical residence, as well. Also, commercial buildings tend to be of larger square footage than a home, so entry points for water intrusion through areas like the roof, exterior walls or windows are commensurately greater in number.

Water intrusion in commercial buildings can damage high-value equipment like computers and building services such as HVAC, lighting, elevators and security equipment. Common long-term consequences of water damage; like the growth of toxic mold, may be even more problematic than in a home due to the larger occupancy of a business or commercial enterprise. When a greater number of people with a wider range of sensitivity are exposed to mold and bacteria spores, health impacts may be significantly magnified, perhaps leading to an enforced closure of the facility until the situation is fully remediated.

Typical issues from water intrusion in the commercial environment include:

  • Water from roof leaks penetrating through ceilings. Chronic leakage through the roof may proceed unnoticed for long periods, hidden by suspended ceiling panels or in electrical or HVAC service areas above.
  • Ruptures of water supply lines typically release clean (white) water.  Sewage backups or leaks in drain pipes release toxic (black) water that may be a biohazard and require evacuation of the premises.
  • Flooding from external sources can result from heavy rains, storms such as hurricanes, rapid snow melt or local overflowing lakes or rivers.
  • Moisture intrusion through the building envelope is typically more subtle. Humid outdoor air may be drawn in through structural cracks and gaps. Over a period, chronic dampness forms in spaces like wall voids, unventilated attics and service areas, spawning hidden mold growth that persists unseen.

For professional remediation of water intrusion in commercial buildings and secondary damage such as mold growth, contact SERVPRO of Burlington/ Middlebury at (802) 497-1101

Mold work in your business!

5/7/2019 (Permalink)

When water affects your life getting dry is our number one goal. After a flood and water damage getting dried out is a number one priority to minimize dangerous after effects. Did you know that there is a science behind the drying process?

Having the knowledge of physics metrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to run for the towels and grab a few fans. SERVPRO of Burlington/ Middlebury Professionals are trained in the science of drying and follow strict industry approved standards. If your business suffers from water damage, our beaches SERVPRO Professionals will:

Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.

Measure how much moisture is in the wet materials and monitor whether the materials are drying properly.

Speed up mother nature by using professional drying equipment. A wet building will always seek equilibrium an try to dry naturally. When materials are wet moisture will naturally move to drier air. The problem is nature takes too long and secondary damage, like mold can occur while you are waiting for your professional building to dry. We use state of the art monitoring equipment and a proven drying process to speed up the drying time in your business.

In case of a fire:

5/7/2019 (Permalink)

Household and Apartment fires can be different to handle. Residents in an apartment building may face two situations. Either the fire could be in your apartment. OR the fire could be in another apartment in the building.

  • CALL 9-1-1
  • Make sure everyone is out and safe, including pets.
  • Once you leave the fire do NOT go back in.
  • Alert others in the building.
  • Activate the fire alarm, if there is one.
  • Close doors behind you, this will slow the spread of the fire.
  • If you are in a multi-story building, do NOT use any elevators.
  • If you become trapped in a room, these steps are recommended:
  1. Keep door closed. Opening the door will decrease your chances of survival.
  2. Stay low.
  3. Wait by the window and identify your distress.
  4. Do NOT hide under beds or in closets
  5. Seal the bottom of the door with blankets or clothing to keep the smoke out
  • Exits should never be blocked.
  • Have and know a fire escape plan.

Types of smoke:

  • Wet SmokePlastics and Rubbers= Low heat, smoldering, pungent odor, sticky, smeary.
  • Dry SmokePaper and Wood= Fast burning, high temperatures,
  • Protein Fire ResidueProduced by evaporation of materials rather than from a fire. Discolors paints and varnishes, extreme pungent odor.

How should a fire damage be cleaned up? Call SERVPRO!

If a house sustains a fire, it is important that you get the proper clean up so the soot, ash and water do not wreak havoc on what is left. It is bad enough there was a fire, but the water and chemicals used to put the fire out can cause secondary damage.

The average person will attempt conventional cleaning methods like renting a steam cleaner and using common cleaning agents from the store. This could cause more damage, as the chemical agents could react with the residue and cause more or even permanent damage and also toxic fumes.

Our crews are IICRC certified to handle these types of clean ups. 

Call SERVPRO of Burlington/ Middlebury @ 802-497-1101 with any questions. We are available 24 hours a day!