About SERVPRO of Burlington / Middlebury


Shawn M. & Chelsea L. Zwick

Owners of SERVPRO of Burlington / Middlebury

Our Owners Shawn and Chelsea Zwick came from families both involved in Insurance and Restoration industries. With a keen mind for customer service and a promise to grow in their communities, they decided to embark on the ownership of their own customer service industry in 2015. As the company has continued to grow, so have they in their community. With a daughter in 1st grade in Williston and another about to start Kindergarten, their and their teams' commitment to excellence in the community has only grown.

Our Commitment here at the SERVPRO of Burlington/ Middlebury, we understand that the most important investment that you can make is in your home or your business. Our team of caring technicians are here with you every step of the way when things take a turn for the worse in catastrophic events in these investments. Our compassionate teams will work with your side by side with your insurance company to make sure that your home or business are returned to you "Like it never even happened". With crews certified by the IICRC in Water, Fire, Mold, Biohazard, Odor Control and Carpet Cleaning, we are ready for whatever takes place in a home after a loss. Our teams operate 24 hours a day, 7 days a week because we know that the times that you need us, aren't always compliant with the "business hours" in a day. We are all specifically trained to mitigate problems that arise in a home or business that owners feel overwhelmed with. Finally, the one thing that makes us stand out from other companies is our genuine commitment to help people. Our company takes pride in not only selecting the very best to join our teams, but to find caring and compassionate people to make sure that our customers feel comfortable with the process of restoring their property to its original state. If you have issues in your home or business here in Vermont, and you need a helping hand, SERVPRO of Burlington/ Middlebury is only a phone call away. 

The History of SERVPRO is backed by over 50 years of experience, as SERVPRO Industries was launched in 1967.  In February of 2015 Shawn began negotiations to acquire the territory and on August 28th 2015 opened its doors for business for the first time.   SERVPRO is one of the top restoration company’s in the United States. 

Our Staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification. Rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Burlington/ Middlebury.

Why SERVPRO? We Give Back. Our crew and staff members took time out of their personal lives to volunteer in our community. We often run fire awareness events with the local Williston fire department and have always committed to the safety day at the Williston Home Depot every October. We have for the last 2 years played a major role in the sponsorship for the golf outing sponsoring the Air National Guard here in Vermont in association with the LeClair family. Historically prior to these ongoing events, our teams were dispatched immediately following the defacing of the South Burlington School's Football Field. With a donation of time and effort, our team was able to quickly make sure that the vandals did not disrupt the busy schedule for the teams. In a community outreach, we felt it was good that we were able not to show weakness in the face of adversity. This is the same culture we live by every day in our company.  

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:

Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • SMT - Stone, Masonry and Ceramic Tile Cleaning Technician
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician

Affiliations

  • BNI
  • CVAIP
  • IAIP
  • IICRC
  • VCA

Awards

  • Director's Bronze
  • Director's Gold
  • Director's Gold